The Directorate oversees the management of administrative services and human resource matters for the entire Commission. Its roles include developing rules, procedures and policies on human resources; managing Commission management information systems; managing Commission facilities, property and inventory systems; and overseeing safety and security, travel, transport and procurement matters.
The Directorate has five divisions and one stand-alone unit. The divisions are: Administration and Facilities Management; Human Resources Management; Security and Safety Services; Management of Information Systems; and Procurement, Travel and Stores. The stand-alone unit is Passports and Identity.