Complaints

Have a procurement complaint?

Under Article 3.16 of the Procurement Manual, the complaints handling office shall receive, adjudicate and recommend a course of action regarding complaints on the procurement processes. The office of the internal Audit shall be responsible for this role.

How to make a complaint – the Administrative Review process?

STEP 1: If it is an active procurement, contact the procuring agency concerned and discuss the problem with the person named on the bidding documents. Initially, you should seek to have the problem resolved informally with the contact officer. Contact with the procuring agency is not a prerequisite prior to making a written complaint.

STEP 2: If you are not satisfied with the response from the procuring entity or wish to make a complaint on any other public procurement matter, you may do so in writing. You can make a complaint: via this website

–http://www.procurement/complaints/compliance
OR
-emailing - compliance@african-union.org
When you make your complaint, please ensure that you provide as much relevant information as possible, such as:

(a) your name and contact details;
(b) tender registration number and details;
(c) the reason/nature of the complaint; and
(d) all relevant supporting information or documentation.

Internal Audit will investigate the complaint in a timely manner, usually within 15 days, and has the power to suspend procurement pending an investigation. No contract can be executed until the Head of Internal Audit makes a final decision.

When to make a complaint?

A complaint can be lodged at any point in the procurement process and can include any matter, for example: the technical specifications, timeframes, Technical and Financial Evaluation Committee evaluation processes or the method of procurement.

If it is an active procurement, the complaint must be made within ten working days from the date the person first becomes aware or ought to have become aware of the matter which is the subject of the complaint. Where a contract has not been finalised and the investigation has concluded that the procurement legislation has not been followed, appropriate remedial action will be taken.

Allegations of corruption

Any allegations of official misconduct or corruption can be referred to The Department of Internal Audit and all verified cases are investigated before criminal and legal investigation commences.

We take responsibility to protect any information provided via the website.